Delivery, Returns & Refunds
- We offer free delivery on orders over $49 for Australia only.
- We use Australia Post- Parcel post & Fastway Couriers.
- We dispatch all orders during weekdays (Monday – Friday) only.
- Orders placed before 1pm EST will be dispatched same day.
- Orders placed after 1pm will be dispatched next working day.
- Order placed after 1pm on Friday or on bank holiday (Monday) will be dispatched next working day.
- We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging). For these purchases you can return your order for exchange or store credit.
- You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website. Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee. Please note that we can only refund shipping costs if the return is a result of our error.
Conditions & Exclusions
- Free shipping calculations are based on the total amount payable for your order (excluding shipping costs) and may not apply when a discount coupon or voucher has reduced your order total below the $49 threshold required to qualify for free shipping.
- Deliveries (free or otherwise) will be shipped via a carrier of our choosing, currently either Australia Post or Fastway, and can only be extended to areas reachable through these carriers which may exclude extremely remote locations. If you are unsure about your location you may contact us prior to ordering. We reserve the right to cancel orders that cannot be delivered at reasonable cost.
- Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery.
- Delivery services not available on public holidays.
- Please note we do not offer international shipping.